Learn@OregonState

Frequently Asked Questions

Originality Reports should usually be ready within 15 minutes. However it may take up to 24 hours during peak times such as the middle or the end of semesters when many papers are being submitted to Turnitin. Plan accordingly when working on a deadline. If an instructor allows multiple submissions on a Turnitin assignment there is a 24-hour waiting period between the each submission. This delay allows resubmissions to correctly generate without matching to a student's previous draft.

How long does a Turnitin check take?

How can I get help with Canvas?

All OSU Canvas users may get technical support 24 x 7, 365 days a year by phone, live chat, or email. Log into Canvas and click the “Help” button in the Canvas Global Menu (leftmost menu) to access any of these general Canvas support options. If you are an instructor, TA, or staff member and would like to learn more please contact the OSU Canvas team. Alternatively, check out the excellent online help resources in the Canvas Community.

How can I get help with Canvas?

Top Hat: How do instructors see their course from the students' view?

Instructors can see how changes you make to your course affect the student view by creating a Test Student account. Read instructions in this article on the Top Hat website for creating a Test Student account or watch this recorded webinar to walk through the steps

Note: you can avoid the student paywall--just send an email to support@tophat.com from your ONID email address and request an 'access key' to use for setting up a Test Student account.

Top Hat: How do instructors see their course from the students' view?

I'm having trouble with Kaltura. How can I get help?

The OSU Service Desk can help resolve a majority of Kaltura issues. Give them a call, submit a ticket, or get help in person!

I'm having trouble with Kaltura. How can I get help?

Who can use Canvas?

OSU students are automatically enrolled in Canvas sites when they register for their classes (note that some instructors choose not to activate their Canvas course sites).

Groups and departments who want to use Canvas for training and collaboration may request a Canvas Studio site and enroll anyone with an ONID account.

Read the article Request a Canvas studio site on oregonstate.teamdynamix.com

Who can use Canvas?

Top Hat: How can an instructor preview Top Hat questions as a student?

Instructors can use the preview question feature to confirm a question is formatted correctly. Please read details in the article: Educator: Previewing questions.

Top Hat: How can an instructor preview Top Hat questions as a student?

Can a Canvas visitor be added to an OSU Canvas Studio site?

Yes, a Canvas visitor (non-OSU individual) can be added to OSU Canvas Studio sites. They cannot be added to Canvas courses managed by the Registrar's Office.

Read the article Add a non-OSU individual to a Canvas Studio site on oregonstate.teamdynamix.com

Can a Canvas visitor be added to an OSU Canvas Studio site?

How do I get started with Kaltura?

Use the following guides to get started with Kaltura Capture or the Kaltura webcam recorder:

How do I get started with Kaltura?

How can I change which email I receive my Canvas notifications?

Each Canvas user at Oregon State has their ONID email address set as their default Canvas email address. Your ONID email address is created from your ONID username, i.e. ONIDusername@oregonstate.edu. The ONID email address cannot be removed from Canvas, however it is possible to add other email addresses to Canvas and turn off or adjust settings to prevent or minimize Canvas notifications to your ONID email address. If you are a faculty or staff employee at Oregon State, we highly recommend that you add your employee email address (e.g. firstname.lastname@oregonstate.edu) to Canvas.

Adding Alternative Email Addresses to Canvas

Click the Account button in the top left corner of the main Canvas menu
Click Settings from the fly-out menu that appears
Click + Email Address in the menu on the right side of the account settings page
Enter your alternative email address into the Email Address field
Click Register Email. A pop-out notification should appear directing you to check your alternative email inbox.
Open your alternative email inbox and locate the confirmation email from notifications@instructure.com
Open the email and click the link within the email with the text "Click here to confirm this registration"
Return to your Canvas account settings page and verify that your email address text color has changed from orange to black - this indicates your email address has been confirmed

Adjusting Which Email Receives Canvas Notifications

Click the Account button in the top left corner of the main Canvas menu
Click Notifications from the fly-out menu that appears
Adjust the frequency of notifications being sent to each confirmed email address in your Canvas account
- Turn notifications off for any email address that you do not want to receive notifications.
- Review additional information on Canvas notifications

How can I change which email I receive my Canvas notifications?

Can I view grade information and Last Date of Activity (LDA) for students who have withdrawn from my course?

Yes, students who have withdrawn from your course will appear as 'inactive' students in your Canvas course. Faculty can toggle the view of grades for inactive or concluded students in Canvas Grades.

Can I view grade information and Last Date of Activity (LDA) for students who have withdrawn from my course?

What is the difference between playlists, channels and categories?

Playlists allow a content owner to group content together for embedding on an external web page. Every time you add a new or remove an item to a Playlist, your embedded player automatically updates to reflect this change.

Channels allow a content owner to group media together in MediaSpace. Additionally, the content owner can restrict access to that channel to a defined list of users (based on ONID usernames).

What is the difference between playlists, channels and categories?

Top Hat: How can an instructor add a student as a TA in their Top Hat course?

OSU students can be added as TAs to a course using the same email (ONID) address. Please read Top Hat's support article here for more details.

Top Hat: How can an instructor add a student as a TA in their Top Hat course?

What is Accessibility Check?

Accessibility Check (also called UDOIT) is a tool for faculty to quickly identify and fix common accessibility issues in their Canvas course content. This tool is not visible to students in Canvas. A few of the accessibility issues that the tool will detect include missing alternative text for images, poor color contrast, and missing descriptive link text.

Read the article Accessibility Check in Canvas on oregonstate.teamdynamix.com

What is Accessibility Check?

Why did OSU select Canvas?

From 2012-2014 OSU investigated our options and needs for instructional innovation and technology. Over the course of our campus-wide inquiry, Canvas was preferred by students and instructors alike as the system and technology partner that is in the best position to help us meet our goals. Learn more about the decision for Canvas at OSU.

Why did OSU select Canvas?

Can I enter assignment grades in Turnitin, and if so, do they appear in the Canvas gradebook?

A. Yes, although not with a mobile device at this time.

Can I enter assignment grades in Turnitin, and if so, do they appear in the Canvas gradebook?

Learn@OregonState

Using Canvas

Using Media

Using Student Response

New to OSU or Teaching?

Training Opportunities

Other Tools in Canvas

News + Updates

Calendar of Events

Issues, Outages and Updates

Frequently Asked Questions

Adding Alternative Email Addresses to Canvas

Adjusting Which Email Receives Canvas Notifications

Contact Info