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Frequently Asked Questions

Top Hat: If students experience connectivity issues, is there something I can do to help?

Here are some tips that may help students with connection issues:

Advice students to connect to OSU Secure WIFI before answering Top Hat questions.
Advice students to keep their browsers up-to-date and check to make sure their systems meet the Top Hat system requirements
Encourage students to report connection issues to Top Hat

Top Hat: If students experience connectivity issues, is there something I can do to help?

Top Hat: How do I ask impromptu questions?

The Top Hat Presentation Tool allows faculty to ask impromptu questions.

1. In class: Create a Quick-Ask Question

With the Top Hat Presentation Tool open:

Click the Speech Bubble Icon at the top of the tool.
Choose optional settings as desired:
- Enter a question title (the title defaults to "Quick Ask" followed by date and time)
- Select whether to attach a screenshot
- Select whether to disable the question after a set period of time
Select one of the three question type options (Multiple Choice, Word Answer, or Numeric Answer) by clicking Present
- Select the number of possible answers for Multiple Choice questions
The question will automatically open and provide instructions for submitting responses.
Close or Pause the question using the controls at the top of the tool.

Quick-ask questions will appear in the Top Hat course structure, but the questions will not be placed in any Top Hat folders and will not, by default, be exportable to Canvas.

2. After class: Manage a Quick-Ask Question

After the class session has ended, instructors are able to edit question settings using the Top Hat browser interface (https://app.tophat.com). Correct answers and point assignments can be added, question and answer text can be updated by editing the question. Quick-ask questions may also be placed within an appropriate folder to enable the ability to sync grades with Canvas.

Top Hat: How do I ask impromptu questions?

What type of support do students have?

All OSU Canvas users may access Canvas tech support 24 x 7 x 365 by clicking the Help button in the left-side gray navigation menu. Support is available via phone (844-329-3084 toll free), live chat, and email form through the Help button. Additionally, students can browse the Canvas Student Guides for help documents.

What type of support do students have?

Can students access a Canvas site to finish an Incomplete?

Yes, if instructors give an Incomplete, the instructor may request to have the course re-opened for the instructor and the student so they can access quizzes, assignments, etc. Please review the full documentation for details.

Can students access a Canvas site to finish an Incomplete?

Is Turnitin compliant with FERPA?

Yes. Data is kept secure at all times and is only used for purposes of assisting the instructor in assessing the assignment. Students always maintain ownership of any work submitted to Turnitin.

Is Turnitin compliant with FERPA?

What are Kaltura specifications, retention & transfer policies, and reporting procedures?

Click any of the following links for more information on any of these topics:

What are Kaltura specifications, retention & transfer policies, and reporting procedures?

Why don't I see my course in Canvas?

On a student's Canvas Dashboard, by default, current term, published courses should display. On an instructor's Canvas Dashboard, by default, current or future term, published or unpublished courses should display.

Read the article Course Not Showing in Canvas on oregonstate.teamdynamix.com

Why don't I see my course in Canvas?

What is Turnitin and how does it work?

Turnitin is a Web-based service that identifies passages in submitted papers that match passages in other sources, such as websites, articles in scholarly journals, and other student papers. TurnItIn then generates an Originality Report, which highlights passages of matching text. See more information on Turnitin here. Turnitin does not state outright whether or not plagiarism has occurred. Plagiarism is a large category that includes many different behaviors, ranging from poorly paraphrasing a cited source to purchasing a paper and submitting it as one’s own work. While no software can make a blanket statement about whether a paper contains plagiarism, Turnitin does provide originality reports that show which passages from submitted papers match other sources. To make a determination about whether a paper contains plagiarized material, analysis is required. Originality reports make analysis easier and more convenient.

What is Turnitin and how does it work?

Top Hat: Can I sync Top Hat grades to Canvas?

Before you can sync grades from Top Hat to Canvas, you must first pair your Top Hat course with your Canvas course.

Pair Top Hat Course with Canvas Course

If you are using a combined, crosslisted, or merged Canvas course, please connect with our Classroom Response team before pairing Top Hat with Canvas.

In Top Hat, open the course you want to pair with Canvas
Click on your name in the upper right corner of the screen
Select Course Settings from the menu that appears
Click the LMS Setup & Sync tab
Click the blue Enable LMS Sync button
Click the Authorize Top Hat with your LMS button
- You may be prompted to log in to Canvas. Use your ONID credentials to login.
Select the appropriate Canvas course from the list of courses
Click Next
You will be prompted to select the appropriate Canvas course section(s) to pair with the Top Hat course.
- At this time, we generally recommend that only one Canvas section be paired with a Top Hat course. Please connect with our Classroom Response team to talk about the impacts of selecting one vs. more sections in a combined, crosslisted, or merged Canvas course. We can help you determine the best approach for your specific course(s).
Click Connect. You should see a LMS Sync Configured success screen once the courses are paired.

Review the full pairing instructions with images in Top Hat's support documentation.

Sync Top Hat Grades to Canvas

In Top Hat, open the course in which you want to sync grades
Click on your name in the upper right corner of the screen
Select Course Settings from the menu that appears
Click the LMS Setup & Sync tab
Select whether you want a General Sync or a Roster Sync
- A general sync allows you to sync folders, i.e. folder grade totals, and the roster
Review sync options by clicking Edit to the right of the various options listed in the bottom box.
- Grade Export Options:
  - Course: Export an aggregated Top Hat 'course' grade - will create one Canvas assignment
  - All top-level folders: Export top-level folder subtotals - will create a Canvas assignment for each top-level folder
  - Specified (top-level) folders only: Export selected (top-level) folder subtotals - will create a Canvas assignment for each selected folder
- Attendance Options: Select whether to include or exclude Attendance in the sync
- Points or Percentage Options: Select whether to send scores to Canvas as points or percentages
- Roster Options: Select whether to keep or remove students who are no longer enrolled in the Canvas course
- Grade Availability Options: Select whether Canvas assignments should be muted (grades unavailable to students) or unmuted (grades available) upon sync
Click Run LMS sync
- If "Course" or "All top-level folders" was selected for Grade Export Options, the sync will begin immediately
- If "Specified folders only" was selected for Grade Export Options, you will be prompted to select the folder(s) to sync prior to the sync beginning.

Top Hat: Can I sync Top Hat grades to Canvas?

Once I create or upload media to Kaltura, what edit options are available?

You have the ability to edit the video file directly, and you have options for modifying player features. Check out some of the articles below for ideas:

Edit video file

Use the Kaltura Editor

Create or edit an interactive video quiz

Edit other video options

Once I create or upload media to Kaltura, what edit options are available?

Why did OSU select Canvas?

From 2012-2014 OSU investigated our options and needs for instructional innovation and technology. Over the course of our campus-wide inquiry, Canvas was preferred by students and instructors alike as the system and technology partner that is in the best position to help us meet our goals. Learn more about the decision for Canvas at OSU.

Why did OSU select Canvas?

Can I copy (import) content from one Canvas course into another?

Yes, you can copy content from any course in which you have 'edit' permissions to any other course in which you have 'edit' permissions.

Can I copy (import) content from one Canvas course into another?

How can I change which email I receive my Canvas notifications?

Each Canvas user at Oregon State has their ONID email address set as their default Canvas email address. Your ONID email address is created from your ONID username, i.e. ONIDusername@oregonstate.edu. The ONID email address cannot be removed from Canvas, however it is possible to add other email addresses to Canvas and turn off or adjust settings to prevent or minimize Canvas notifications to your ONID email address. If you are a faculty or staff employee at Oregon State, we highly recommend that you add your employee email address (e.g. firstname.lastname@oregonstate.edu) to Canvas.

Adding Alternative Email Addresses to Canvas

Click the Account button in the top left corner of the main Canvas menu
Click Settings from the fly-out menu that appears
Click + Email Address in the menu on the right side of the account settings page
Enter your alternative email address into the Email Address field
Click Register Email. A pop-out notification should appear directing you to check your alternative email inbox.
Open your alternative email inbox and locate the confirmation email from notifications@instructure.com
Open the email and click the link within the email with the text "Click here to confirm this registration"
Return to your Canvas account settings page and verify that your email address text color has changed from orange to black - this indicates your email address has been confirmed

Adjusting Which Email Receives Canvas Notifications

Click the Account button in the top left corner of the main Canvas menu
Click Notifications from the fly-out menu that appears
Adjust the frequency of notifications being sent to each confirmed email address in your Canvas account
- Turn notifications off for any email address that you do not want to receive notifications.
- Review additional information on Canvas notifications

How can I change which email I receive my Canvas notifications?

Can I add someone to my Canvas course?

Instructors can add an OSU individual to their Canvas course as a Canvas teaching assistant (TA), Grader, Designer, or Observer via the Add TA...* link on the course navigation menu. Instructors cannot add students to their Canvas courses. Learn how to use the Add TA... tool and the permissions of each role.

Can I add someone to my Canvas course?

I'm having trouble with Kaltura. How can I get help?

The OSU Service Desk can help resolve a majority of Kaltura issues. Give them a call, submit a ticket, or get help in person!

I'm having trouble with Kaltura. How can I get help?

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