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Frequently Asked Questions

All OSU Canvas users may get technical support 24 x 7, 365 days a year by phone, live chat, or email. Log into Canvas and click the “Help” button in the Canvas Global Menu (leftmost menu) to access any of these general Canvas support options. If you are an instructor, TA, or staff member and would like to learn more please contact the OSU Canvas team. Alternatively, check out the excellent online help resources in the Canvas Community.

How can I get help with Canvas?

What is the difference between playlists, channels and categories?

Playlists allow a content owner to group content together for embedding on an external web page. Every time you add a new or remove an item to a Playlist, your embedded player automatically updates to reflect this change.

Channels allow a content owner to group media together in MediaSpace. Additionally, the content owner can restrict access to that channel to a defined list of users (based on ONID usernames).

What is the difference between playlists, channels and categories?

What is NameCoach?

NameCoach is a tool that allows you to record your name pronunciation and set your pronouns. The recording and preferred pronouns will be available and visible to others in the course.

Read the article Use NameCoach to record name pronunciation and set pronouns on oregonstate.teamdynamix.com

What is NameCoach?

Top Hat: How do I create an account?

Please follow these steps to create an instructor account:

Navigate to https://tophat.com and click register
Click Educator
Enter your ONID email address, and click Next Step
Click Log in with school account
You will be redirected to OSU's login portal where you should enter your ONID credentials
You will be redirected back to Top Hat where you will be prompted to create your Top Hat account
Agree with the Terms and Conditions and click Next

Top Hat: How do I create an account?

Can I contact students through Canvas based on their current grade in the course??

Yes, Canvas has built a Canvas Analytics tool that will allow an instructor to message students based on their current course grade. Be certain that you have entered zeros for any missing work and posted scores for any assignments that have been completed. This ensures that the current grade for the course is most accurate.

Read the article How do I send a message to all students based on specific course criteria in New Analytics?

Can I contact students through Canvas based on their current grade in the course??

Top Hat: How can an instructor add a student as a TA in their Top Hat course?

OSU students can be added as TAs to a course using the same email (ONID) address. Please read Top Hat's support article here for more details.

Top Hat: How can an instructor add a student as a TA in their Top Hat course?

What accessibility and inclusivity tools are available in Canvas?

Accessibility and Inclusivity tools in Canvas include Ally, Accessibility Check, and NameCoach.

Read the article about Ally in Canvas on this website
Read the article Accessibility Check in Canvas on oregonstate.teamdynamix.com
Read the article Use NameCoach to record name pronunciation and set preferred pronouns on oregonstate.teamdynamix.com

What accessibility and inclusivity tools are available in Canvas?

Can I adjust the due date on an assignment for one or a subset of students?

Yes, Canvas refers to this as creating a differentiated assignment and these assignments allow an instructor to provide an alternative due date for one or more student or assign a graded activity in Canvas to a subset of students, e.g. a graduate student-only assignment.

Can I adjust the due date on an assignment for one or a subset of students?

Is my Canvas course ready?

Before you publish your Canvas course site, read the article Canvas Course Checklist on oregonstate.teamdynamix.com to make sure your site is ready to go.

If you are not sure what a Canvas course could look like, check out the example Canvas course templates below, and learn how to import the templates.

Is my Canvas course ready?

I'm having trouble with Kaltura. How can I get help?

The OSU Service Desk can help resolve a majority of Kaltura issues. Give them a call, submit a ticket, or get help in person!

I'm having trouble with Kaltura. How can I get help?

Do I need to inform students that Turnitin is being used in my class

Yes, any course using this software should include a statement in the syllabus. You may use or adapt the following:

“Your instructor may ask you to submit one or more of your writing assignments to the Turnitin plagiarism prevention service via Canvas (do not submit directly to the Turnitin website). Your assignment content will be checked against Internet sources, academic journal articles, and the papers of other OSU students, for common or borrowed content. Turnitin generates a report that highlights any potentially unoriginal text in your paper. Papers that you submit through Turnitin for this class or any class will be added to the OSU Turnitin database and may be checked against other OSU paper submissions. You will retain all rights to your written work."

Do I need to inform students that Turnitin is being used in my class

What options are available for sharing my Kaltura media with others?

You have several options for sharing your media with others. Which one(s) you choose will depend on what restrictions you want on who can view the media. Start learning about the different options by reviewing our documentation on sharing your Kaltura videos with others. Alternatively, you may be looking for instructions to share or transfer ownership or permissions of your media.

What options are available for sharing my Kaltura media with others?

How long does a Turnitin check take?

Originality Reports should usually be ready within 15 minutes. However it may take up to 24 hours during peak times such as the middle or the end of semesters when many papers are being submitted to Turnitin. Plan accordingly when working on a deadline. If an instructor allows multiple submissions on a Turnitin assignment there is a 24-hour waiting period between the each submission. This delay allows resubmissions to correctly generate without matching to a student's previous draft.

How long does a Turnitin check take?

How do I get started with Kaltura?

Use the following guides to get started with Kaltura Capture or the Kaltura webcam recorder:

How do I get started with Kaltura?

How can I change which email I receive my Canvas notifications?

Each Canvas user at Oregon State has their ONID email address set as their default Canvas email address. Your ONID email address is created from your ONID username, i.e. ONIDusername@oregonstate.edu. The ONID email address cannot be removed from Canvas, however it is possible to add other email addresses to Canvas and turn off or adjust settings to prevent or minimize Canvas notifications to your ONID email address. If you are a faculty or staff employee at Oregon State, we highly recommend that you add your employee email address (e.g. firstname.lastname@oregonstate.edu) to Canvas.

Adding Alternative Email Addresses to Canvas

Click the Account button in the top left corner of the main Canvas menu
Click Settings from the fly-out menu that appears
Click + Email Address in the menu on the right side of the account settings page
Enter your alternative email address into the Email Address field
Click Register Email. A pop-out notification should appear directing you to check your alternative email inbox.
Open your alternative email inbox and locate the confirmation email from notifications@instructure.com
Open the email and click the link within the email with the text "Click here to confirm this registration"
Return to your Canvas account settings page and verify that your email address text color has changed from orange to black - this indicates your email address has been confirmed

Adjusting Which Email Receives Canvas Notifications

Click the Account button in the top left corner of the main Canvas menu
Click Notifications from the fly-out menu that appears
Adjust the frequency of notifications being sent to each confirmed email address in your Canvas account
- Turn notifications off for any email address that you do not want to receive notifications.
- Review additional information on Canvas notifications

How can I change which email I receive my Canvas notifications?

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Adding Alternative Email Addresses to Canvas

Adjusting Which Email Receives Canvas Notifications

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