Learn@OregonState

Frequently Asked Questions

All OSU Canvas users may get technical support 24 x 7, 365 days a year by phone, live chat, or email. Log into Canvas and click the “Help” button in the Canvas Global Menu (leftmost menu) to access any of these general Canvas support options. If you are an instructor, TA, or staff member and would like to learn more please contact the OSU Canvas team. Alternatively, check out the excellent online help resources in the Canvas Community.

How can I get help with Canvas?

How do I get started with Kaltura?

Use the following guides to get started with Kaltura Capture or the Kaltura webcam recorder:

How do I get started with Kaltura?

Can I enter assignment grades in Turnitin, and if so, do they appear in the Canvas gradebook?

A. Yes, although not with a mobile device at this time.

Can I enter assignment grades in Turnitin, and if so, do they appear in the Canvas gradebook?

Top Hat: Can I edit slides within Top Hat?

Yes, it is possible to edit slides within Top Hat! Top Hat partners with Microsoft to allow for easy slide editing. Plesae see details in the article Educator: Slide Management

Top Hat: Can I edit slides within Top Hat?

How long does a Turnitin check take?

Originality Reports should usually be ready within 15 minutes. However it may take up to 24 hours during peak times such as the middle or the end of semesters when many papers are being submitted to Turnitin. Plan accordingly when working on a deadline. If an instructor allows multiple submissions on a Turnitin assignment there is a 24-hour waiting period between the each submission. This delay allows resubmissions to correctly generate without matching to a student's previous draft.

How long does a Turnitin check take?

Is there some self-paced Canvas training available?

Consider signing up for the Canvas Academy for self-paced Canvas training. A Canvas Academy participant can expect to learn how to use the core features of Canvas, have access to a Canvas expert, and pick up several useful tips and tricks along the way. Sign up for the Canvas Academy by contacting the OSU LPS team.

Is there some self-paced Canvas training available?

What is the best way to use Turnitin?

Turnitin originality reports are especially effective in helping students diagnose problematic passages in their own papers and in helping guide revision of early drafts. By providing clearly marked reports that identify passages that match other sources, originality reports guide students through a careful step by step analysis of their own work.

What is the best way to use Turnitin?

Can I request my own Canvas studio site?

Yes, any person with ONID credentials can request a studio site.

Read the article Request a Canvas studio site on oregonstate.teamdynamix.com

Can I request my own Canvas studio site?

Can a Canvas visitor be added to an OSU Canvas Studio site?

Yes, a Canvas visitor (non-OSU individual) can be added to OSU Canvas Studio sites. They cannot be added to Canvas courses managed by the Registrar's Office.

Read the article Add a non-OSU individual to a Canvas Studio site on oregonstate.teamdynamix.com

Can a Canvas visitor be added to an OSU Canvas Studio site?

What are merged and crosslisted course sites in Canvas?

When a course is listed under two different names, e.g. listed as both an undergraduate version and a graduate version OR listed under different designators, it is a crosslisted course. In other words, if the two versions of the course are taught at the same time and place, they should be crosslisted. In order for a course to be technically crosslisted, the crosslist designation must be set in Banner by the Registrar's Office. Once the courses are crosslisted in Banner, a crosslisted course site will appear in Canvas. The crosslisted course will have the same Canvas course code as one of the original sections with the exception of the addition of an "X" to the front of the section number.

If you are teaching or co-teaching multiple sections of the same course, you can use the Course Merge tool in Canvas to create a single merged Canvas course with the multiple sections contained within the course. The tool can be used to merge multiple Ecampus sections together, or to merge multiple on-campus sections together. Ecampus sections cannot be merged with on-campus sections.

What are merged and crosslisted course sites in Canvas?

Can I request a new feature or tool in Canvas?

Yes, you can submit a feature request in the Canvas Community. It’s a good idea to check the Canvas Community to see if any other users have requested the same or similar feature. You may also contact the Learn@OregonState team if you have questions about the process or would like to submit a request for a third-party integration or would like to know more about our evaluation process for integration requests.

Can I request a new feature or tool in Canvas?

What accessibility and inclusivity tools are available in Canvas?

Accessibility and Inclusivity tools in Canvas include Ally, Accessibility Check, and NameCoach.

Read the article about Ally in Canvas on this website
Read the article Accessibility Check in Canvas on oregonstate.teamdynamix.com
Read the article Use NameCoach to record name pronunciation and set preferred pronouns on oregonstate.teamdynamix.com

What accessibility and inclusivity tools are available in Canvas?

Why did OSU select Canvas?

From 2012-2014 OSU investigated our options and needs for instructional innovation and technology. Over the course of our campus-wide inquiry, Canvas was preferred by students and instructors alike as the system and technology partner that is in the best position to help us meet our goals. Learn more about the decision for Canvas at OSU.

Why did OSU select Canvas?

What are Kaltura specifications, retention & transfer policies, and reporting procedures?

Click any of the following links for more information on any of these topics:

What are Kaltura specifications, retention & transfer policies, and reporting procedures?

Top Hat: If students experience connectivity issues, is there something I can do to help?

Here are some tips that may help students with connection issues:

Advice students to connect to OSU Secure WIFI before answering Top Hat questions.
Advice students to keep their browsers up-to-date and check to make sure their systems meet the Top Hat system requirements
Encourage students to report connection issues to Top Hat

Top Hat: If students experience connectivity issues, is there something I can do to help?

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