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Frequently Asked Questions

Can students access a Canvas site to finish an Incomplete?

Yes, if instructors give an Incomplete, the instructor may request to have the course re-opened for the instructor and the student so they can access quizzes, assignments, etc. Please review the full documentation for details.

Can students access a Canvas site to finish an Incomplete?

Top Hat: How do I ask impromptu questions?

The Top Hat Presentation Tool allows faculty to ask impromptu questions.

1. In class: Create a Quick-Ask Question

With the Top Hat Presentation Tool open:

Click the Speech Bubble Icon at the top of the tool.
Choose optional settings as desired:
- Enter a question title (the title defaults to "Quick Ask" followed by date and time)
- Select whether to attach a screenshot
- Select whether to disable the question after a set period of time
Select one of the three question type options (Multiple Choice, Word Answer, or Numeric Answer) by clicking Present
- Select the number of possible answers for Multiple Choice questions
The question will automatically open and provide instructions for submitting responses.
Close or Pause the question using the controls at the top of the tool.

Quick-ask questions will appear in the Top Hat course structure, but the questions will not be placed in any Top Hat folders and will not, by default, be exportable to Canvas.

2. After class: Manage a Quick-Ask Question

After the class session has ended, instructors are able to edit question settings using the Top Hat browser interface (https://app.tophat.com). Correct answers and point assignments can be added, question and answer text can be updated by editing the question. Quick-ask questions may also be placed within an appropriate folder to enable the ability to sync grades with Canvas.

Top Hat: How do I ask impromptu questions?

Top Hat: How do I give different versions of a formula question to each student?

For courses that require students to calculate numerical responses using formulas, Top Hat's Formula Question, exclusive to Pages and Test, allows instructors to offer a different number for students to use for calculating the formula so that no one gets the same question! Check out this Top Hat support article for instructions on setting up a Formula Question.

Top Hat: How do I give different versions of a formula question to each student?

Can I request my own Canvas studio site?

Yes, any person with ONID credentials can request a studio site.

Read the article Request a Canvas studio site on oregonstate.teamdynamix.com

Can I request my own Canvas studio site?

Top Hat: Can I edit slides within Top Hat?

Yes, it is possible to edit slides within Top Hat! Top Hat partners with Microsoft to allow for easy slide editing. Plesae see details in the article Educator: Slide Management

Top Hat: Can I edit slides within Top Hat?

Who can use Canvas?

OSU students are automatically enrolled in Canvas sites when they register for their classes (note that some instructors choose not to activate their Canvas course sites).

Groups and departments who want to use Canvas for training and collaboration may request a Canvas Studio site and enroll anyone with an ONID account.

Read the article Request a Canvas studio site on oregonstate.teamdynamix.com

Who can use Canvas?

How can I change which email I receive my Canvas notifications?

Each Canvas user at Oregon State has their ONID email address set as their default Canvas email address. Your ONID email address is created from your ONID username, i.e. ONIDusername@oregonstate.edu. The ONID email address cannot be removed from Canvas, however it is possible to add other email addresses to Canvas and turn off or adjust settings to prevent or minimize Canvas notifications to your ONID email address. If you are a faculty or staff employee at Oregon State, we highly recommend that you add your employee email address (e.g. firstname.lastname@oregonstate.edu) to Canvas.

Adding Alternative Email Addresses to Canvas

Click the Account button in the top left corner of the main Canvas menu
Click Settings from the fly-out menu that appears
Click + Email Address in the menu on the right side of the account settings page
Enter your alternative email address into the Email Address field
Click Register Email. A pop-out notification should appear directing you to check your alternative email inbox.
Open your alternative email inbox and locate the confirmation email from notifications@instructure.com
Open the email and click the link within the email with the text "Click here to confirm this registration"
Return to your Canvas account settings page and verify that your email address text color has changed from orange to black - this indicates your email address has been confirmed

Adjusting Which Email Receives Canvas Notifications

Click the Account button in the top left corner of the main Canvas menu
Click Notifications from the fly-out menu that appears
Adjust the frequency of notifications being sent to each confirmed email address in your Canvas account
- Turn notifications off for any email address that you do not want to receive notifications.
- Review additional information on Canvas notifications

How can I change which email I receive my Canvas notifications?

What type of support do students have?

All OSU Canvas users may access Canvas tech support 24 x 7 x 365 by clicking the Help button in the left-side gray navigation menu. Support is available via phone (844-329-3084 toll free), live chat, and email form through the Help button. Additionally, students can browse the Canvas Student Guides for help documents.

What type of support do students have?

Top Hat: If students experience connectivity issues, is there something I can do to help?

Here are some tips that may help students with connection issues:

Advice students to connect to OSU Secure WIFI before answering Top Hat questions.
Advice students to keep their browsers up-to-date and check to make sure their systems meet the Top Hat system requirements
Encourage students to report connection issues to Top Hat

Top Hat: If students experience connectivity issues, is there something I can do to help?

Top Hat: Can I sync Top Hat grades to Canvas?

Before you can sync grades from Top Hat to Canvas, you must first pair your Top Hat course with your Canvas course.

Pair Top Hat Course with Canvas Course

If you are using a combined, crosslisted, or merged Canvas course, please connect with our Classroom Response team before pairing Top Hat with Canvas.

In Top Hat, open the course you want to pair with Canvas
Click on your name in the upper right corner of the screen
Select Course Settings from the menu that appears
Click the LMS Setup & Sync tab
Click the blue Enable LMS Sync button
Click the Authorize Top Hat with your LMS button
- You may be prompted to log in to Canvas. Use your ONID credentials to login.
Select the appropriate Canvas course from the list of courses
Click Next
You will be prompted to select the appropriate Canvas course section(s) to pair with the Top Hat course.
- At this time, we generally recommend that only one Canvas section be paired with a Top Hat course. Please connect with our Classroom Response team to talk about the impacts of selecting one vs. more sections in a combined, crosslisted, or merged Canvas course. We can help you determine the best approach for your specific course(s).
Click Connect. You should see a LMS Sync Configured success screen once the courses are paired.

Review the full pairing instructions with images in Top Hat's support documentation.

Sync Top Hat Grades to Canvas

In Top Hat, open the course in which you want to sync grades
Click on your name in the upper right corner of the screen
Select Course Settings from the menu that appears
Click the LMS Setup & Sync tab
Select whether you want a General Sync or a Roster Sync
- A general sync allows you to sync folders, i.e. folder grade totals, and the roster
Review sync options by clicking Edit to the right of the various options listed in the bottom box.
- Grade Export Options:
  - Course: Export an aggregated Top Hat 'course' grade - will create one Canvas assignment
  - All top-level folders: Export top-level folder subtotals - will create a Canvas assignment for each top-level folder
  - Specified (top-level) folders only: Export selected (top-level) folder subtotals - will create a Canvas assignment for each selected folder
- Attendance Options: Select whether to include or exclude Attendance in the sync
- Points or Percentage Options: Select whether to send scores to Canvas as points or percentages
- Roster Options: Select whether to keep or remove students who are no longer enrolled in the Canvas course
- Grade Availability Options: Select whether Canvas assignments should be muted (grades unavailable to students) or unmuted (grades available) upon sync
Click Run LMS sync
- If "Course" or "All top-level folders" was selected for Grade Export Options, the sync will begin immediately
- If "Specified folders only" was selected for Grade Export Options, you will be prompted to select the folder(s) to sync prior to the sync beginning.

Top Hat: Can I sync Top Hat grades to Canvas?

Can students view their Turnitin originality scores before an assignment is graded?

Yes, if the assignment is not muted; no, if the assignment is muted.

Can students view their Turnitin originality scores before an assignment is graded?

What is Gradescope?

Gradescope is a suite of tools designed to make grading more consistent, fair, and efficient. Teams can grade scanned exams asynchronously, with or without rubrics; an instructor can grade the same question in all exams (and modify grades for multiple exams simultaneously); a faculty member may review all grading by a single TA and quickly make adjustments; graders can re-use comments/feedback in multiple exams (or modify for individual students). Gradescope also allows instructors to incorporate auto-graded bubble-sheet questions in their exams and assignments; the analytics provide both summary statistics and detailed item analysis.

Read the article Use Gradescope in a Canvas course on oregonstate.teamdynamix.com

What is Gradescope?

Can I download my videos? Can I allow others to download my videos?

Yes and yes. Check out our articles below for instructions:

Can I download my videos? Can I allow others to download my videos?

I'm having trouble with Kaltura. How can I get help?

The OSU Service Desk can help resolve a majority of Kaltura issues. Give them a call, submit a ticket, or get help in person!

I'm having trouble with Kaltura. How can I get help?

What is the difference between playlists, channels and categories?

Playlists allow a content owner to group content together for embedding on an external web page. Every time you add a new or remove an item to a Playlist, your embedded player automatically updates to reflect this change.

Channels allow a content owner to group media together in MediaSpace. Additionally, the content owner can restrict access to that channel to a defined list of users (based on ONID usernames).

What is the difference between playlists, channels and categories?

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