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Frequently Asked Questions

All OSU Canvas users may get technical support 24 x 7, 365 days a year by phone, live chat, or email. Log into Canvas and click the “Help” button in the Canvas Global Menu (leftmost menu) to access any of these general Canvas support options. If you are an instructor, TA, or staff member and would like to learn more please contact the OSU Canvas team. Alternatively, check out the excellent online help resources in the Canvas Community.

How can I get help with Canvas?

Is my Canvas course ready?

Before you publish your Canvas course site, read the article Canvas Course Checklist on oregonstate.teamdynamix.com to make sure your site is ready to go.

If you are not sure what a Canvas course could look like, check out the example Canvas course templates below, and learn how to import the templates.

Is my Canvas course ready?

Can I enter assignment grades in Turnitin, and if so, do they appear in the Canvas gradebook?

A. Yes, although not with a mobile device at this time.

Can I enter assignment grades in Turnitin, and if so, do they appear in the Canvas gradebook?

Can I create a column in the Canvas gradebook for an in-class assignment?

Columns in the Canvas gradebook are directly linked to graded activities in the course. Creation of a graded assignment, graded discussion, graded quiz or a graded survey will result in the creation of an associated gradebook column in the course.

Can I create a column in the Canvas gradebook for an in-class assignment?

Is Turnitin compliant with FERPA?

Yes. Data is kept secure at all times and is only used for purposes of assisting the instructor in assessing the assignment. Students always maintain ownership of any work submitted to Turnitin.

Is Turnitin compliant with FERPA?

Top Hat: What is the best way for students to create their account?

Creating an account through the Top Hat course menu item in Canvas is the preferred method for students to create and access their Top Hat account. If your instructor is using Top Hat and does not have a Top Hat menu item in their Canvas course, let us know at classroom.response@oregonstate.edu and we can reach out to the faculty member.

Navigate to the OSU Beaver Store to purchase your Top Hat subscription code and choose a 1-term or 1-year subscription.
Go to one of your Canvas courses that is using Top Hat, click on Top Hat in the course menu on the left.
Click on Sign up to create a Top Hat account. Make sure to use your OSU ONID email when creating your Top Hat account.
Agree with the Terms and Conditions and click Next to proceed.
Click Continue to and enter the subscription code you purchased previously at the OSU Beaver Store (see step #1 above).
Complete the purchase and click on Go to my Lobby to see any Top Hat course(s) in which you are a student.

NOTE: It is very important that students register their Top Hat account using their OSU ONID email address. Creating a Top Hat account using a non-ONID email will prevent student Top Hat scores from synchronizing with their grades in Canvas. Using the steps above will automatically link your Top Hat account to your ONID email address, as long as you have not changed your default email in Canvas. If you used a non-ONID email address for your Top Hat account, use these instructions to change your Top Hat account setting.

Top Hat: What is the best way for students to create their account?

What is Gradescope?

Gradescope is a suite of tools designed to make grading more consistent, fair, and efficient. Teams can grade scanned exams asynchronously, with or without rubrics; an instructor can grade the same question in all exams (and modify grades for multiple exams simultaneously); a faculty member may review all grading by a single TA and quickly make adjustments; graders can re-use comments/feedback in multiple exams (or modify for individual students). Gradescope also allows instructors to incorporate auto-graded bubble-sheet questions in their exams and assignments; the analytics provide both summary statistics and detailed item analysis.

Read the article Use Gradescope in a Canvas course on oregonstate.teamdynamix.com

What is Gradescope?

Top Hat: How do I create an account?

Please follow these steps to create an instructor account:

Navigate to https://tophat.com and click register
Click Educator
Enter your ONID email address, and click Next Step
Click Log in with school account
You will be redirected to OSU's login portal where you should enter your ONID credentials
You will be redirected back to Top Hat where you will be prompted to create your Top Hat account
Agree with the Terms and Conditions and click Next

Top Hat: How do I create an account?

Can I add someone to my Canvas course?

Instructors can add an OSU individual to their Canvas course as a Canvas teaching assistant (TA), Grader, Designer, or Observer via the Add TA...* link on the course navigation menu. Instructors cannot add students to their Canvas courses. Learn how to use the Add TA... tool and the permissions of each role.

Can I add someone to my Canvas course?

What is Accessibility Check?

Accessibility Check (also called UDOIT) is a tool for faculty to quickly identify and fix common accessibility issues in their Canvas course content. This tool is not visible to students in Canvas. A few of the accessibility issues that the tool will detect include missing alternative text for images, poor color contrast, and missing descriptive link text.

Read the article Accessibility Check in Canvas on oregonstate.teamdynamix.com

What is Accessibility Check?

How do I create a media (audio or video) assignment in Canvas?

To create and successfully manage a media assignment in Canvas, use the following two documents. The first document is used by faculty to create the assignment, the second document should be added as a link in the assignment so students have the information they need to complete the assignment.

How do I create a media (audio or video) assignment in Canvas?

In analyzing an originality report, I believe I have uncovered plagiarism in a student paper. What are the next steps?

Please refer to the Office of Student Conduct and Community Standards . You may also wish to consult with your department head.

In analyzing an originality report, I believe I have uncovered plagiarism in a student paper. What are the next steps?

Can I request my own Canvas studio site?

Yes, any person with ONID credentials can request a studio site.

Read the article Request a Canvas studio site on oregonstate.teamdynamix.com

Can I request my own Canvas studio site?

Top Hat: How do instructors see their course from the students' view?

Instructors can see how changes you make to your course affect the student view by creating a Test Student account. Read instructions in this article on the Top Hat website for creating a Test Student account or watch this recorded webinar to walk through the steps

Note: you can avoid the student paywall--just send an email to support@tophat.com from your ONID email address and request an 'access key' to use for setting up a Test Student account.

Top Hat: How do instructors see their course from the students' view?

What type of support do students have?

All OSU Canvas users may access Canvas tech support 24 x 7 x 365 by clicking the Help button in the left-side gray navigation menu. Support is available via phone (844-329-3084 toll free), live chat, and email form through the Help button. Additionally, students can browse the Canvas Student Guides for help documents.

What type of support do students have?

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